ITIL® Capability - Planning, Protection and
Optimization - PPO
The course outline is
based on the latest syllabus from the ITIL® Official
Accreditor.
Course Content
ITIL Planning, Protection and
Optimization (PPO): Introduction and Overview
-
PPO in
the context of the service lifecycle
-
Service
optimization
-
Service
design basics
-
The role
of design coordination within PPO
Capacity Management
Basic concepts
-
Purpose,
goals and objectives of capacity management
-
Methods
and techniques
-
Capacity
management, principles and basic concepts
Capacity management activities
-
Conducting capacity management for quality
assurance
-
The
capacity management information system
-
Meeting
cost and time constraints
Availability Management
Scope of availability management
-
Purpose
and objectives
-
Availability management in relation to PPO
-
Enabling
availability management
-
How
availability management creates business
value
Concepts and activities
-
Triggers,
input and output to other processes
-
Establishing metrics to ensure process
quality
-
Demonstrating the efficiency and
effectiveness of successful availability
management
IT Service Continuity Management
(ITSCM)
ITSCM to generate business value
-
Illustrating the main activities
-
Initiation
-
Requirements and strategy
-
Implementation
-
Ongoing
operation
Primary activities
-
Policies
and principles
-
Ensuring
quality assurance when introducing services
through effective ITSCM
-
Managing
risks
-
Planning
for recovery
-
Challenges and critical success factors
Information Security Management
(ISM)
Overview of ISM
-
Analyzing
how ISM contributes to quality assurance for
new services
-
How ISM
generates business value
-
Aligning
IT security with business security
Key activities for ISM
implementation
-
Methods
and techniques
-
Ensuring
confidentiality, integrity and availability
-
Key
metrics to measure success
-
Challenges and risks of ISM
Demand Management
Purpose of demand management
-
Scope and
objectives
-
Service
strategy and demand management
-
Coupling
capacity with demand
Identifying demand management
patterns
-
Activities, methods and techniques
-
Influencing customer demand
-
Managing
demand for service
-
Demand
management techniques
Roles and Responsibilities
-
Defining
the key roles for executing each process
step
-
Process
manager and process practitioner
-
Capacity
management
-
Availability management
-
IT
service continuity management
-
Information security management
Technology and Implementation
Considerations
-
Generic
requirements and evaluation criteria
-
Special
technology functions and features related to
PPO
-
Good
practices for implementation
-
Determining the evaluation criteria for
technology and process implementation
-
Challenges, critical success factors and
risks
-
Designing
technology architecture
-
Considerations for planning and implementing
service management technologies
The ITIL® Official
Accreditor changes the course syllabus periodically
and we as an Accredited Training Organization must
keep current with the latest version of the
syllabus. For the latest version of the course
syllabus visit the ITIL® Official Site.
Our course is updated as soon as the
ITIL® Official Accreditor has made a change to the
syllabus to ensure that student is studying the
material that is in scope.
Our course is designed to be true to
the ITIL® books. You will learn core ITIL® content.
|
|