Mountainview is an Accredited Global e-Learning Provider (click for details).

We have designed Mountainview's Self-study Training to align with our classroom training. This in line with the ITIL Official Accreditor's syllabus to ensure the highest level of exam preparation. The student experiences the same course content as the classroom session. We has enhanced this by adding supplementary material that is only provided to the instructor thus enlightening the student with rich content that goes beyond the minimum requirements outlined in the syllabus.

After the exam the student will receive an exam coaching report from the examination institute. This coaching report contains the students performance for each learning unit specified in the syllabus. The alignment of our course to the syllabus enables the student to understand their strengths and weaknesses based on the exam coaching report. This is very important in case you must re-sit the exam.

You will receive the coveted ITIL Pin and a Paper Certificate with the hologram after passing the exam. You can choose only an e-Certificate (PDF) but the pin is what everyone wants to see at a job interview or at a conference. NOTE: Others charge extra for this!

Click here to see the contents of the ITIL Foundation course

Click here to see the contents of the ITIL Service Operation course

View the video at the top of this page for a tutorial

Pricing and Ordering

For pricing and ordering visit Mountainview's Home Page and navigate to the Training Page.

Getting started

STEP 1: Click the course on the left menu and enter your login name and password

If you have not received a login and password then contact itsm@mountainview-itsm.com immediately with your proof of purchase

LICENSE AGREEMENT: The access to this material is for the exclusive use of the person or group (company) that is contained in the login name that was provided to you (Licensed User). The Licensed User may not use this material to deliver training to others or share the provided login and password without written consent from Mountainview. Anyone using a login that does not bear their name or group (company) name should notify Mountainview immediately at itsm@mountainview-itsm.com.

STEP 2: Follow the steps in the table

The highlighted steps are the minimum requirements for the exam

The additional material is included to enhance your ITIL and IT Service Management knowledge go beyond the minimum bloom level specified by the syllabus

Mountainview Inc.

Terms and Conditions of Use

This website is best viewed with IE5 or greater

ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Cabinet Office

The Swirl logo™ is a Trade Mark of the Office of the Cabinet Office

PMP and PMBoK are a Registered Trade Marks of the Project Management Institute (PMI)

COBIT is a Registered Trade Mark of the Information Systems Audit and Control Association (ISACA)

itSMF is a Registered Trade Mark of the IT Service Management Forum