|
Course |
Step |
Description |
|
ITIL V3 Foundation
 |
|
Download the pre-study |
These references will introduce you
to ITIL and they are a handy reference that you can use after
the course. |
|
Study the Certification Slides |
The certification slides are
based on the syllabus and are required knowledge for the exam. There is much more information in
the ITIL books
however the examiner can only test you on what is in the
scope of the syllabus. The syllabus is included in the
pre-study. This is mandatory for the exam. |
|
Watch
videos |
These videos are presented by Mountainview
ITIL Expert certified trainers to review some basis
concepts. Videos will generate even more questions
since they enlighten the student. Contact your mentor for
further explanation if you have purchased the Mentored
Program. |
|
Play the Jeopardy Game |
This technique will test your knowledge from
a different perspective using the popular game show format
with 30 answers and Double Jeopardy!. |
|
Flash Card Assessment |
Assess your general ITIL knowledge of concepts in a
flash card format with approximately 100 questions.
Some of the questions are beyond the foundation level. |
|
Evaluate your lifecycle comprehension |
Evaluate your knowledge by service lifecycle phase with more
than 160 questions in exam format. |
|
Mindmaps |
A
mindmap is a technique for learning. Mountainview's
Process Mindmaps go beyond the Foundation level. These
are for ambitious students. |
|
Sample interactive Mock exam A |
Test your knowledge
with the latest sample exam questions. |
|
Mock exam
B |
Download and write the latest sample exam to
prepare for the actual exam. This is mandatory
for the exam. |
|
Review the syllabus |
The syllabus identifies all the
concepts that are within the scope of the exam. Review
the syllabus and ensure that you understand all the
concepts. Go back to Certification Slides if you need
clarification. |
|
Feedback |
Send us your assessment of this course. We continually
improve our services to serve you better. |
|
Order the exam |
If
you have purchased the exam from Mountainview then download the Exam Ordering form and
follow the instructions. Complete and return the Exam
Request and Supervisor NDA.
If you did not purchase the exam from
Mountainview then contact any world-wide examination center
such as Pearson-VUE, Prometric or contact us if you need
assistance |
 |
Our
ITIL Expert certified trainers are available to help you via
email. Click the help icon or send an email to
itsm@mountainview-itsm.com. The response time is
typically less than 1 business. If
you have purchased Mentoring then contact your trainer
directly. If you did not and need extra help from a
dedicated ITIL Expert certified trainer then contact us
about our low cost Mentoring services. |
