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ITIL V3 Edition 2011 Continual Service Improvement (CSI) Operational Support and Analysis (OSA) Release, Control and Validation (RCV) Planning, Protection and Optimization (PPO) Service Offerings and Agreements (SOA) Managing Across the LifeCycle (MALC)
ISO/IEC 20000 Professional: Support of IT Services
Professional: Alignment of IT and
Business
Executive Consultant / Manager
ISO/IEC 27002
IT Governance
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