mountainview

information technology service management

World-wide Accredited Training, Courseware and Consultancy

ITIL ISO/IEC 20000 27000 38500 9000 COBIT TOGAF PMBoK PRINCE2 6 Sigma PDCA CMMI BSC

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www.itsmfusa.org


Mentored Program with an assigned ITIL Expert Certified Trainer (Mentor)

Overview

Accredited Mentored Program is a cost effective and efficient way to acquire your ITIL V3 certification.  Once you participate in the Program you are eligible to take the exam.

This is a blended self-paced course using classroom presentation material with an ITIL Expert certified Trainer.  One of our Trainers is assigned to you as your dedicated Mentor.  The Mentor is responsible for answering your questions and to ensure that you are prepared to successfully pass the Certification Exam using our preparation and evaluation tools. 

The Mentored Program uses the same material that a Trainer uses to teach the classroom session.  In addition, you receive all of the detailed supplementary references that is provided to our trainers that will increase your level of knowledge beyond the required Bloom Level.  The student manual is a printable PDF instead of a hardcopy that you can use for future reference.

Benefits of the Mentored Program

  • Assigned ITIL Expert certified trainer - an ITIL Expert certified trainer to assist you with questions and prepare you for the exam using our highly successful method that has resulted in a 95% pass rate
  • Detailed Process Reference - 26 processes - Capability Level - over 900 slides with notes - yours to keep for free after the course - PowerPoint format - see table of contents - contact us for password
  • Lower cost - no travel expenses, lodging, car rental, hotel
  • Higher pass rate - no stress, no deadlines, no boot camp, no cramming, take your time, study at your own pace, use supplementary material to enhance your knowledge
  • Accredited Courseware - using the same courseware that is provided in our classroom, exam preparation assignments that are reinforced by your mentor
  • No expiry date - unlimited license until you pass the exam
  • Off-line - you are not tied to the internet - study anywhere

Overview of the Mentored Program

 

 

Sample of the ITIL V3 Service Operation Mentored Program

CMDB Concepts - Bloom Level (BL) 6

Project Management & CMDB - BL6

High Level Incident Workflow - BL4

Process, Functions, Roles, etc - BL3

Incident Definition - BL2

Impact Definition - BL2

"What time is it?"  Incident or not - BL 5

Incident Ownership - BL2

Known Errors - BL2

 

Exceeds the Accreditor's requirements for eLearning

Mentoring is a critical part of learning and APMG considers mentoring as essential for all Computer-Aided Training.  Mountainview's Mentored Program complies with all the APMG Requirements outlined in this document - click to find out more APMG Learning Technology Accreditation Standards_v3 1_LIVE.pdf

What the Mentored Program is NOT

  • NOT a boot-camp that crams everything into head for a quick exam

  • NOT a pre-recorded video of an instructor reading the slides to you. This is not just a video of a pre-recorded classroom session. 

  • NOT a BLOG where you submit questions and wait for an email response

  • NOT on a website with artificial intelligence

  • NOT connected to the Internet

  • NOT going to expire before you write the exam

Speak to one of the mentors before you buy

Testimonials

Mentored Package content

Pre-study

 

  • Mandatory material to prepare before the course (PowerPoints and PDFs)

 

Student Manual (Printable PDF)

  • PDF format that is printable and editable for notes

  • Same as classroom version - includes sample exams and other references

  • Optional Hardcopy Student Manual available for an extra shipping and handling fee

Core content

 

  • The same material that the trainer uses in the classroom

  • Additional supplementary material to ensure the concepts are understood

System requirements

  • Microsoft PowerPoint 2003 or greater

  • Adobe Acrobat Reader

  • Microsoft Windows Operating System

  • Microsoft Live Id registration - www.live.com

  • Web browser

  • Internet connection for ONLY downloading the Package to your PC

  • Skype or Telephone - we recommend Skype for voice, chat, desktop sharing and video conferencing

MOUNTAINVIEW ACCREDITED TRAINER DESIGNATION

After successfully completing this program you will be able to teach for Mountainview - you will be able to purchase our courseware at TIER 1 pricing.  You will not have to pay the Train-The-Trainer fee.

Mountainview Inc.

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